Rocco Forte Hotel De Russie

“Ikke noe å klage på her. Godt sted for de med penger.”

“Topp! Igjen.”

“Det beste hotellet vi har bodd på i Europa, uten tvil. Vi tilbrakte familieferien vår i juli her med små barn, og personalet gjorde en ekstraordinær innsats for å imøtekomme dem på alle måter. Restauranten er helt nydelig, og beliggenheten er uslåelig, rett ved den beste shoppingen i byen. Spesiell ros til conciergen, som var virkelig fantastisk. De ordnet aktiviteter, transport og restaurantreservasjoner for oss, noe som gjorde hele turen uanstrengt. Ærlig talt, hele personalet er eksepsjonelt. Vi kommer garantert tilbake. Hvis du reiser til Roma med familien, trenger du ikke lete lenger enn til Hotel de Russie.”

“We recently stayed at Hotel de Russie and had a wonderful experience. The hotel itself is beautiful, with gorgeous surroundings and an excellent location in the city, making it very easy to explore Rome while still feeling calm and secluded. The service throughout most of our stay was great, the food was very good, and the room, although slightly small, was quiet, clean and comfortable. We especially appreciated that the hotel listened to our request before arrival and kindly provided a pregnancy pillow, which made a real difference during the stay. The marble bathroom and modern shower were lovely, and the spa area, while not huge, had everything needed including a sauna and steam room. It was always clean and relaxing, and although there were only a few seating areas, we never struggled to find a bed. There were unfortunately a couple of frustrating moments. The hotel repeatedly contacted us regarding a restaurant reservation that belonged to another guest with the same surname. Even after explaining several times that it was not us, the messages continued, and the handling of it felt a bit dismissive. The airport transfer we arranged through the hotel was also disappointing. The driver was nowhere to be found when we landed, and we spent around 40 minutes to an hour searching for him after a long flight, especially frustrating considering the premium price paid for the service. When he finally appeared, there was no apology from the driver himself. However, the hotel handled the situation professionally afterwards, apologised sincerely, and kindly offered us a complimentary breakfast, which was genuinely appreciated. Despite these issues, we truly loved our stay and would absolutely consider returning in the future.”

“Dette hotellet er nydelig, med en vakker hage, flott beliggenhet, fantastiske rom, spektakulær service og alle typiske fasiliteter du forventer av et femstjerners hotell. Det som imidlertid imponerte meg var at da vi ba om en sprinkelseng til vår 1-åring, ga de oss også et stelleunderlag, babybadekar, bleiebøtte og til og med et søtt ponchohåndkle og tøfler til barnet. Jeg har virkelig aldri sett det noe annet sted, selv ikke på andre luksushoteller og feriesteder. Vi ville kommet tilbake hit uten å måtte nøle, og jeg anbefaler det på det sterkeste.”