Rosewood Amsterdam

“I was disappointed with the service I received from one of the reception staff members, Nicholas, during check-in. I had informed the hotel in advance that I would be arriving early after an overnight flight. When I arrived, Nicholas told me that my room was not ready, that official check-in was at 3 PM, and that he had no idea when my room would become available. He did not offer any alternatives, suggestions, or information about where I could comfortably wait. What made the experience more unpleasant was his attitude toward me. He appeared cold, dismissive, and uninterested in helping, while interacting in a much warmer and friendlier manner with other guests, particularly older guests and men. After waiting in the lobby for about 20 minutes, I approached another receptionist, who was extremely kind and helpful. I explained my situation, and she immediately offered me access to the spa while I waited. Within five minutes, she informed me that my room had actually already been ready. This left me genuinely confused. Either I was given incorrect information initially, or I was not informed that my room was available when it already was. In either case, the situation could have been handled much more professionally. I would like to sincerely thank the female receptionist for her kindness, empathy, and excellent customer service. Unfortunately, my interaction with Nicholas left me feeling unwelcome and undervalued as a guest.”

“Of all the incredible Rosewood Hotels we’ve experienced worldwide, Rosewood Amsterdam has officially taken our hearts. 🖤 This majestic hotel is beautifully located and offers a truly magnificent experience from arrival to departure. Every single element, the flawless pre-arrival service, the stunning spa, the exceptional breakfast, and the all-day dining was perfection. Our heartfelt thanks to the entire staff for making us feel so welcome. A very special shoutout to Stan at the front desk and the brilliant reservation and concierge teams for orchestrating such a flawless voyage. A big thank you to the housekeeping team as well, who kept our room pristine and made us feel so incredibly pampered throughout our stay. Thank you all for an unforgettable stay!”

“Jeg tilbrakte tre dager og to netter på Rosewood Amsterdam. Velkomsten var varm, og personalet var hyggelig. Vi fikk pratet og fått nyttig informasjon om ting å gjøre i området. Hotellet har også en veldig bra beliggenhet. Vi gjorde all sightseeingen vår til fots. Rommet var perfekt. Frokosten var deilig, og spaet var fantastisk. Jeg elsket spaet; vannet hadde perfekt temperatur, boblebadet var veldig behagelig, og solsengene ved bassenget var intime, akkurat slik jeg liker dem. Et perfekt opphold. Takk igjen!”

“Utmerket service! Som lokale innbyggere føler vi oss alltid veldig velkomne på Rosewood. Enten vi bare kommer for middag, eller nå også for en overnatting. Personalet la stor vekt på å gjøre oppholdet vårt så hyggelig som mulig. Til og med den lille hunden fikk en ny leke! Komplimenter. Vi gleder oss til å komme tilbake snart. Andre bemerkelsesverdige høydepunkter er kvaliteten på rommene og den moderne kunsten av høy kvalitet som er spredt over hele hotellet.”

“Toalettene skyller bokstavelig talt omvendt, la meg forklare: Tenk deg, der alle andre hoteller er på vei, gjør palisander det annerledes. Selvfølgelig er det likheter, men ingen andre merker vil ønske deg velkommen som palisander. Portieren er pratsom og vennlig, personalet gjør sitt ytterste for at du skal føle deg komfortabel med sin skreddersydde service, like unik som hotellets kunstsamling. Jeg vil si at det er hjertevarmende profesjonelt. Så der andre har en tendens til å maksimere de harde fakta, er palisander Amsterdam strålende på å gjøre ting annerledes. Så det er ikke til min overraskelse at toalettene skyller omvendt.”